Privacy Policy

1. Introduction

Clinicalink ("we," "our," or "us") is committed to protecting your privacy and the confidentiality of patient information. This Privacy Policy explains how we collect, use, and safeguard information when you use our AI-powered clinical documentation service.

Core Privacy Principle: Clinicalink is designed with privacy by design. We process medical information in real-time without storing patient data permanently.

2. Information We Process

2.1 Patient Information (Not Stored)

• Audio recordings of medical interviews (processed in real-time, immediately discarded)
• Transcribed text from audio (processed temporarily, not retained)
• Generated clinical notes (processed and delivered, not stored by us)

2.2 User Account Information

• Email address and account credentials
• Professional license information (when provided)
• Billing and payment information
• Usage analytics (anonymized)

3. How We Use Information

• Real-time Processing: Audio and text data are processed immediately to generate clinical documentation
• Service Delivery: Account information is used to provide and improve our services
• Communication: Contact information is used for service-related communications
• Compliance: Maintaining records as required by law and regulations

4. Data Security & Encryption

• Encryption in Transit: All data is transmitted using TLS 1.3 encryption
• Secure Processing: Audio processing occurs in secure, isolated environments
• No Data Retention: Patient audio and transcripts are not stored after processing
• Access Controls: Strict access controls limit who can access any temporary data

5. HIPAA Compliance

Clinicalink is designed to support HIPAA compliance through:

• Minimal data exposure - processing without permanent storage
• Secure transmission protocols
• Business Associate Agreements available for covered entities
• Administrative, physical, and technical safeguards
• User access controls and audit logging

6. Data Sharing & Third Parties

We do not sell, trade, or share patient information with third parties. Limited sharing may occur only:

• With your explicit consent
• As required by law or legal process
• To protect rights, property, or safety
• With service providers under strict confidentiality agreements

7. Your Rights

• Access your account information
• Correct inaccurate information
• Delete your account and associated data
• Opt-out of non-essential communications
• Request information about our data practices

8. Contact Information

For questions about this Privacy Policy or our data practices, contact:

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the “Last updated” date above.